Frequently Asked Questions
Everything pet parents ask us before hitting the checkout button. Can't find your answer? The Contact page is one click away.
How long does shipping take?
Orders are processed within 1-3 business days. Standard US delivery takes 7-15 business days after that; you'll get a tracking number by email the moment your parcel ships.
How do I track my order?
Use the Track Order page with the number from your shipping confirmation email. Tracking activates within 2-5 days of shipping, once the carrier scans the parcel.
What is the return window?
30 days from delivery, used or not. Dogs can't try things on in a fitting room, so chewed-corner returns are fine too. Start a return by emailing supportpawlygoods@gmail.com with your order number.
How do I pick the right size?
Measure the widest part of the chest, just behind the front legs, and check the sizing chart on the product page. If your dog is between sizes, size up - straps adjust down.
Are electronic items (feeders, trimmers) covered by warranty?
Yes - every electronic product is covered for 12 months against manufacturing defects. If something stops working, contact us with a short video and we'll replace it or refund you.
How do I clean and care for the products?
Textile items wash cold on gentle cycle. Bowls, feeder trays and silicone parts are top-rack dishwasher safe. Electronics wipe clean with a damp cloth - never submerge the motor unit.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal and Shop Pay. All payments are processed over encrypted connections - we never see or store your card details.
Do you ship outside the US?
Yes, we ship worldwide. International delivery typically takes 10-20 business days depending on the destination and local customs.
How fast does support reply?
We answer every email within 24 hours on business days, usually much faster. Write to supportpawlygoods@gmail.com and include your order number for the quickest help.