Terms of service

Welcome to PAWLY STORE. These Terms of Service ("Terms") govern your access to and use of the website pawlygoods.shop (the "Site") and any purchase you make through it. By visiting the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General Conditions

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site. By using the Site, you confirm that the information you provide is accurate and that you are legally able to enter into a binding contract.

We reserve the right to refuse service to anyone for any reason at any time. You agree not to use the Site for any unlawful purpose, to transmit malicious code, or to interfere with the security or operation of the Site.

2. Products & Descriptions

We make every effort to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device's display will reflect the true color of a product, and minor variations may occur. All descriptions and prices are subject to change at any time without notice. We reserve the right to limit quantities or discontinue any product at any time.

3. Pricing & Payment

All prices are listed in US dollars unless otherwise stated and do not include applicable taxes, duties, or shipping fees, which are calculated at checkout. We reserve the right to correct any pricing errors, even after an order has been placed; in such cases, we will contact you and give you the option to confirm the order at the correct price or cancel it for a full refund.

Payment is due in full at the time of purchase. By providing a payment method, you confirm that you are authorized to use it. We may cancel orders that appear fraudulent or that we are unable to verify.

4. Orders & Cancellations

Submitting an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud. Orders may be cancelled free of charge within 12 hours of placement; after that, cancellation may not be possible as the order enters fulfillment. See our Refund & Return Policy for details.

5. Shipping & Delivery

We ship to the United States, Canada, and select other countries. Estimated delivery times are shown at checkout and in your order confirmation and are estimates only, not guarantees. Delays caused by carriers, customs processing, weather, or other events outside our control do not entitle you to a refund, except as described in our Shipping Policy and Refund & Return Policy.

Risk of loss and title for items pass to you upon delivery to the carrier. You are responsible for providing a complete and accurate shipping address; we are not liable for orders delivered to an incorrect address provided at checkout.

International customers are responsible for any customs duties, import taxes, or fees that may apply upon delivery.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

7. Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

8. Discount Codes & Promotions

Promotional codes are valid only for the period stated, cannot be combined unless expressly allowed, and have no cash value. We reserve the right to cancel or modify promotions at any time and to refuse orders that abuse promotional offers.

9. Intellectual Property

All content on the Site — including text, graphics, logos, images, product photos, and the PAWLY STORE name and logo — is our property or the property of our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.

10. User Content & Reviews

If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display that content in connection with our business. You confirm that your content is your own, is accurate, and does not violate any third-party rights or applicable law. We may remove any content at our discretion.

11. Third-Party Links & Tools

The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

12. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such disclaimers are prohibited by law. We do not guarantee that the Site will be uninterrupted, error-free, or secure.

Products sold on this Site are pet accessories intended for use as described. Always supervise your pet when using any product, and discontinue use if any sign of damage or wear appears. We are not responsible for injury or damage resulting from misuse or use contrary to product instructions.

13. Limitation of Liability

To the fullest extent permitted by law, PAWLY STORE and its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, including loss of profits, data, or goodwill. Our total liability for any claim relating to an order shall not exceed the amount you paid for that order.

14. Indemnification

You agree to indemnify and hold harmless PAWLY STORE and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

15. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

16. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Site shall first be attempted to be resolved informally by contacting us. If unresolved within 30 days, disputes shall be submitted to the courts of.

17. Severability & Entire Agreement

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full effect. These Terms, together with our Refund & Return Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and PAWLY STORE.

18. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page with a new "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

19. Contact Information

Questions about these Terms can be sent to:

Email: supportpawlygoods@gmail.com
Website: pawlygoods.shop