Shipping & Returns

Short version: shipping is free, everything is tracked, and if the thing isn't right you send it back on us within 30 days. The detail is below.

Shipping

Where we ship. United States only, for now.

What it costs. Free, on every order — there is no minimum. You can also choose Priority Tracked Shipping + Protection at checkout for $2.50, which adds priority handling and covers the parcel if it is lost or damaged in transit.

When it leaves. Orders are dispatched within 24–48 hours. Orders placed on a weekend go out on the next working day.

How long it takes. 7–15 working days after dispatch. That is the honest range, not a best case — most parcels land in the middle of it, and the first week of a delivery cycle tells you very little.

Tracking. A tracking number reaches you by email as soon as the parcel is scanned. You can follow it any time on our Track Your Order page.

If tracking stops moving. Parcels sometimes sit for several days between scans, particularly at customs and at the first US facility. That is normal and it usually resolves itself. If there has been no movement for 10 days, write to us and we will chase it — you do not need to wait out the full window before asking.

Returns

30 days from the day it arrives. If it isn't right, tell us within 30 days of delivery and we'll take it back.

We pay the return postage. Always — whether the item was faulty, arrived damaged, or simply wasn't what you expected once it was in your hands. You won't be asked to cover shipping to send something back to us.

What we need. The item in a condition where we can tell it wasn't kept in use for a month — tried is fine, worn out is not. For anything that touches food or water, a rinse is plenty. Keep the packaging if you still have it, but a missing box is not a reason for us to refuse a return.

How to start one. Write to us through the contact page with your order number and a sentence about what went wrong. A photo helps for anything damaged, but it isn't required. We reply with a prepaid label.

Refunds. Issued to the original payment method once the return is received, normally within 3–5 working days of it arriving back. Your bank may take a few days more to show it.

Damaged or wrong item. Don't send it anywhere yet — message us first. In most cases we replace it straight away rather than making you wait out a return.

One thing worth knowing

Purchases in this store are processed by Western Bid, Inc., our merchant of record. That means “WESTERN BID” is what appears on your card statement or PayPal account, not PAWLY. It is not a mistaken charge — but if you see it and aren't sure, write to us and we'll confirm the order for you.

Still stuck?

Use the contact page. A person reads it, and we would far rather answer a question before you order than sort out a problem after.