Shipping & Returns
Fast, tracked shipping across the US and a return policy that's as friendly as our pets.
Shipping
Every order is packed and handed to the carrier within 1 business day (Monday–Friday, excluding US holidays). As soon as it ships, you'll get an email with a tracking link. Tracking usually shows its first scan within 24–48 hours.
We currently ship to all 50 US states. Orders to Alaska, Hawaii and PO boxes may take 2–4 extra business days. Shipping costs are calculated at checkout and shown before you pay.
| Shipping method | Cost | Delivery time |
|---|---|---|
| Standard shipping (orders over $49) | Free | 3–5 business days |
| Standard shipping (orders under $49) | $5.95 | 3–5 business days |
| Express shipping | $14.95 | 1–2 business days |
Returns and exchanges
30-day happy-pet guarantee. If your pet isn't thrilled, you have 30 days from delivery to return or exchange any item. Toys, beds, accessories and gear should be unused and in their original packaging. Opened food, treats and litter can't be resold — instead of shipping them back, donate them to a local shelter, send us a photo of the donation, and we'll refund you in full.
How to start a return: email us your order number and a short note about what went wrong. We'll reply within one business day with a prepaid return label (US orders) or exchange instructions.
Refunds are issued to your original payment method within 3–5 business days after we receive the item. Original shipping fees are non-refundable unless the item arrived damaged or we made a mistake — in that case, we cover everything.
Damaged or wrong item? Send us a photo within 7 days of delivery and we'll ship a replacement right away, no return needed.