Privacy policy

Pawly Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. The store is powered by Shopify. This policy explains how personal information is collected, used, and disclosed when you visit, use, or purchase through the Services.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect:

·       Contact details: name, address, billing address, shipping address, phone number, and email address.

·       Financial information: credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, and payment confirmation details.

·       Account information: username, password, security questions, preferences, and settings.

·       Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

·       Communications: information shared with customer support or other communications with us.

·       Device information: device, browser, network connection, IP address, and other unique identifiers.

·       Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

·       Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide information.

·       Automatically through the Services, including through your device and through cookies and similar technologies.

·       From our service providers when they enable technology or process personal information on our behalf.

·       From our partners or other third parties.

How We Use Personal Information

We may use personal information to provide, tailor, and improve the Services; process payments; fulfill orders; remember preferences; send account notifications; manage purchases, returns, and exchanges; create and maintain accounts; arrange shipping; facilitate returns and exchanges; enable reviews; and create a customized shopping experience. We may also use it for marketing, security and fraud prevention, communication, and legal reasons.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be transmitted to and shared with Shopify and third parties, including parties located in countries other than your own. Shopify may also use certain enhanced features that incorporate data from your interactions with the Store and with Shopify. For more information, you may review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow those links, you should review their privacy and security policies. We are not responsible for the privacy or security of third-party sites.

How We Disclose Personal Information

·       With Shopify, vendors, and other third parties who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

·       With business and marketing partners to provide marketing services and advertising, including personalized advertising based on online activity.

·       When you direct, request, or otherwise consent to disclosure to third parties, such as to ship products or provide services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If a child has provided personal information, you may contact us to request deletion. We do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure in transit. The length of time we retain personal information depends on account needs, legal obligations, dispute resolution, and policy enforcement.

Your Rights and Choices

·       Right to access / know

·       Right to delete

·       Right to correct

·       Right of portability

·       Right to opt out of sale or sharing for targeted advertising

·       Managing communication preferences and unsubscribing from promotional emails

If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, or withdraw consent where processing is based on consent.

You may exercise your rights through the Services or by contacting us. Where applicable, you may also use the Global Privacy Control signal. We do not recognize other Do Not Track signals.

Complaints and International Transfers

If you have complaints about how personal information is processed, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

Personal information may be transferred, stored, and processed outside your country. For transfers out of the EEA or UK, recognized transfer mechanisms such as Standard Contractual Clauses are used where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version on the website and update the Last updated date as required.